Frequently asked questions
Use the product, policy and contact paths below to keep the practical details close.
How do I choose a lighting product?
Start from a collection, then open the product page. The current title, images, options and price are shown there before you add a fixture to your cart.
Where can I see fixture details?
Details are product-specific. Use each live product page as the source of truth for its title, images, options and current price.
Where are shipping details?
Open the Shipping Policy for the store's current shipping information. The applicable option and charge are shown before payment.
Which payment methods are available?
See the Payment Method page and the checkout step for the currently available methods.
How do I track an order?
Use Order Tracking when you need to look up an order, or contact Raiven Design through the contact form.
Can I return an item?
Return eligibility and instructions are defined in the Returns & Refund Policy. Read it before sending a return request.
Where can I read the store terms?
Use the links for Terms & Conditions, Billing Terms & Conditions and the Privacy Policy.
How do I contact Raiven Design?
Open the Contact Us form and include the product handle or order number when it is relevant.
Is the catalog always the same?
Products, options, prices and availability are shown from the live store catalog and can differ by item. Check the product page before adding an item to the cart.
Still need help?
Send a question through the contact form and keep your product or order details close.